Voice of the Industry Global Results 2024

January 2025

This report brings together results from Euromonitor’s 2024 Voice of the Industry Survey, which tracks sales performance and expectation, channel shifts, innovation initiatives and digital trends. It highlights insights from industry professionals to understand short- and long-term business priorities and growth strategies.

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Key findings

Retailers’ performance in a challenging economic landscape

Amid ongoing inflationary pressures, retail channels must address consumer preferences and affordability concerns, leading to diverse value-for-money perceptions across categories. In the short term, business strategies should boost convenience and product variety, and improved shopping experiences in online and in-store operations, supported by the implementation of new technologies.

Growth strategies to foster consumer values and brand experiences

Businesses’ long-term growth relates to enhancing existing products and exploring new consumer segments or new markets. These developments should also drive innovation plans, with a focus on aligning with consumer values, incorporating sustainable features, leveraging advanced technology solutions and encouraging client engagement on brand and product experiences.

Social media presence to foster customer reach and loyalty

Communication strategy is key for engaging with target audiences, expanding market reach and influencing brand loyalty. While traditional marketing is still relevant, social media platforms, influencers’ content and storytelling have become important tools to amplify the emotional connection between consumers and brands, therefore expanding brands’ visibility and cultivating long-term loyalty.

Generative AI and other technologies to customer-centric approach

In the next five years, technology development should be a core business priority, driving growth and innovation in customer service, product development, supply chain operations, customer-data analysis and others. To succeed, businesses must identify key organisational challenges and address them through strategic investments and a culture of innovation.

Why read this report?
Customer-centric approach and technology advances to foster growth
Key findings
Industry sales performance in 2024, 2025 and 2029
Professionals expect strong performance from e-commerce and discounters
Online consumer engagement fosters brand awareness and loyalty
Online and offline channels growth, fostering digital commerce advances
Financial growth and brand recognition are top business priorities worldwide
Long-term strategies for new growth paths
Corporate development areas in coming 12 months
Inflation and raw materials costs prompted business adaptation
Case study: NotCo applying AI to explore new markets
Improved portfolio and customer experience to reach financial goals
Artificial intelligence and Generative AI to be explored in business operations
Data security concerns, lack of budget or knowledge are considered main limitations
Case study: IHG employs Gen AI to improve customer experience
Tech development continuously applied to customer-centric approach
Consumer values and tech solutions in innovation spotlight in 2024
Consumer-centric and higher added-value approach in product launches
Funding, talent and corporate structure hinder innovation initiatives
Online client communication as globally preferred strategy
Case study: Natura&Co driving inclusive innovation for diverse skin tones
Formulations, customer experiences and marketing campaigns promote innovation
Voice of the Industry: Coverage and respondents’ profile
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