Where Consumers Shop for Hot Drinks

October 2024

The global hot drinks market is set for growth by 2028, with coffee leading at 52% of value growth, while tea grows fastest due to Asian markets and premiumisation. Coffee will drive 51% of volume growth, mainly in Latin America, the Middle East, and Africa. E-commerce, though slowing from 10% to 6% growth, remains the fastest-growing channel. Traditional retail, especially convenience stores, will see steady demand, driven by coffee, highlighting the need to adapt to evolving consumer preferenc

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Key findings

Navigating post-pandemic challenges in the grocery retail sector

As the pandemic-fuelled grocery boom winds down, grocery retailers must contend with an increasingly challenging macroeconomic environment and a consumer base that is more demanding than ever before.

E-commerce slowdown as foodservice thrives on experience-driven demand

E-commerce is an opportunity, but convenience alone is not enough to drive consumers anymore. Foodservice, which suffered heavily during COVID-19, rebound by expanding offerings and favouring experiences.

Hot drinks boom: Asia Pacific shines, while other regions reveal unique shopping trends

Asia Pacific is a prolific region for investments, from a booming coffee-shop scene driven by a new generation of coffee drinkers, to driving most of the forecast value growth among hot drinks, with tea. But other regions also bring in nuances to understanding where consumers shop, from Latin America’s preference for small local grocers, to a booming private label industry in Western Europe.

Meeting consumer demands for quality, convenience and health

Despite sales being concentrated in physical spaces, different strategies evolve to attend increased scrutiny by consumers, who want better quality, better convenience and more health and wellness from their hot drinks.

Scope
Key findings
Hot drinks returns to moderate growth after a tumultuous pandemic
Coffee dominates value growth
Asia Pacific leading as largest source of growth
Top five trends affecting global hot drinks
Hot drinks industry continues to achieve profitable growth in e-commerce
Asia Pacific and North America leading the channel shift
E-commerce strategy is no longer optional
Retail professionals foresee digitalisation remaining a prevailing trend in the long term
AI-CONIC and potential uses of AI
Emerging markets sustain volume sales in small local grocers
Local grocers lead post-pandemic hot drinks sales
Weekly shopping and niche products support small grocers
Private label boosts hot drinks sales at discounters
Private label strengthens amid inflation and consumer savings
Private label hot drinks surge in Western Europe
Balancing discounts and premium positioning in hot drinks
Innovation slowdown post-COVID-19
Challenges slow innovation in hot drinks Sector
Speciality coffee and online sales drive resurgence
E-commerce country snap-shots
Major players fuel e-commerce expansion in hot drinks
Asia Pacific’s digital boom and Latin America’s untapped potential
Out-of-home coffee culture: A global journey from Australia to China
Chained foodservice: Coffee and tea specialists
How Luckin , Starbucks and Coca-Cola’s Costa are redefining coffee foodservice
Lucking x Moutai: Connecting drinking cultures
Um Coffee Co: Barista champions and shift to experience and loyalty
Stumptown Coffee x Alaska Airlines: Swerve to institutional
Coffee and tea lead the way to a booming future
Future of hot drinks vs drinks and tobacco e-commerce vs retail offline
Key takeaways

Hot Drinks

This is the aggregation of Coffee, Tea, and Other Hot Drinks.

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