Global Overview of the Business Services Industry

June 2025

The briefing examines how the business services industry is performing globally and in the largest countries in terms of business services output. The report also provides data for production, market size, imports, exports, industry costs, industry profitability and number of companies.

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Key Findings

Asia, North America and Europe to drive the industry’s growth

The key regions leading this growth are Asia Pacific, North America and Western Europe. Asia Pacific, particularly India and China, saw rapid industrialisation and e-commerce growth, while North America and Western Europe witnessed strong demand for specialised services.

The US strengthens its leader position

The US is expanding its lead in the global business services industry, supported by its status as a global financial centre and a thriving AI sector. Government support for specialised services in healthcare, finance and IT is a significant factor in this growth.

China maintains growth momentum despite economic challenges

Despite economic uncertainty, China remains a key player in the global business services industry. Continuous investments into digital economy is forecast to support stronger demand for legal, cybersecurity and consulting services.

Cost pressures in the industry to persist

The industry faces ongoing cost pressures, mainly due to labour market tensions, economic instability and rising labour costs. These pressures are expected to continue over the forecast period, requiring cost discipline and investment in automation and digital tools.

Scope
Key findings
E-commerce and AI growth support global demand for business services
US forecast to widen its lead in the global business services industry
Cost pressures are forecast to persist, requiring sustained cost discipline
Business services industry maintains stable profit margins despite cost pressures
Key trends in business services industry in 2025 and beyond
Key trends uncovered
Macroeconomic and industry trends
Consulting and audit companies in the lead, but the industry remains fragmented
After a short pause, number of companies expanded in 2024
Industry remains fragmented due to low entry barriers
USA : B usiness services industry to sustain growth despite economic turbulence
AI boom to accelerate demand for business services
China : Business services industry’s growth forecast to accelerate
Industry to accelerate in growth, driven by economic transformation and SME demand
Germany : Industry forecast to show stable growth by 2029
Industry to show moderate growth, yet economic reforms could provide long-term gains
France : I ndustry forecast to show slower growth rate by 2029
High economic uncertainty and complex regulation hinder faster growth of the industry
United Kingdom : Industry forecast to pick up growth slightly by 2029
Industry’s growth forecast to accelerate, along with improving economic climate
Japan : Business services industry’s growth forecast to pick up
Improving economic activity and economic transformation to support industry’s growth
Australia : Industry forecast to maintain stable growth by 2029
After the slowdown in 2025, industry is forecast to maintain stable growth by 2029
Italy : B usiness services industry forecast to show slower growth by 2029
Economic uncertainty and complex business environment constrain faster growth
Netherlands : Business services industry forecast to maintain steady growth
Stable economic outlook and competitive advantages to support industry’s growth
Canada : Industry forecast to accelerate in growth by 2029
Industry forecast to maintain growth, but economic tensions cloud the outlook
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