Nadejda Popova

Nadejda Popova Global Head - Loyalty

london

English, Bulgarian, Spanish, Castilian, French, Russian

I am a strategist, with effective problem-solving skills, who helps generate innovative ideas and thought leadership content to maximise business growth and improve competitive advantage.

About Nadejda

Nadejda leads Euromonitor's new, innovative Loyalty offering. In this role, she delivers thought leadership insights to help companies understand customer preferences and sentiment, evaluate industry trends and technological impacts, outline effective roadmaps to accelerate growth opportunities and inspire informed actions.

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Expertise

Nadejda has a cross-industry focus on the evolving role of customer loyalty and its intersection with fintech and the digital economy at large. Key topics and focus areas include customer loyalty, reward programs, customer retention and customer experience. Nadejda has extensive experience in project management, particularly in the travel and tourism industry and investment banking.

Recently Published Work

Article

Loyalty Under Pressure: Navigating Economic Volatility, Tariffs and Consumer Fatigue

30 Jun 25

As global economic conditions tighten and consumer behaviour shifts, loyalty programmes across regions are being reimagined to stay relevant and resilient.

Nadejda Popova

Nadejda Popova

Article

Designing Loyalty for Scale and Impact – Learnings and Trends from Loyalty Summit, London

12 Jun 25

The Loyalty Summit in London (4-6 June) revealed just how far loyalty strategy has evolved – and how fast it must continue to.

Nadejda Popova

Nadejda Popova

Article

Paid Loyalty Subscriptions: Breaking New Ground or Business as Usual?

29 May 25

In a volatile, tariff-disrupted market with pressured consumer spending and declining sales, companies are rethinking how to diversify and grow revenue – placing renewed focus on paid subscriptions within loyalty programmes.

Nadejda Popova

Nadejda Popova