Competitor Strategies in Beauty and Personal Care

January 2025

Driven by a slowdown in major economies, especially China, the beauty and personal care industry witnessed a “souring” mood at the end of 2024, foretelling more cost-cutting going into 2025. Ruthless optimisation will continue as investor pressure mounts, as more beauty players offload non-performing brands to shift resources to “power brands”. Industry behemoths are still in search of the right distribution model, but urgency to adapt to new models is highest in direct selling.

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Key Findings

Deceleration follows stellar recent performance

Having remained relatively unscathed during the cost-of-living crisis, the beauty and personal care (BPC) industry saw the mood souring towards the end of 2024, driven by a slowdown in major economies, but especially China. Optimisation and cost-cutting are set to continue into 2025.

High-tech, science used as companies nudge consumers to pay more

Leading companies see increasing brand offering as the way forward, specifically through scientific formulas and proven efficacy. This bodes well for consumers, but risks making the premium segment more crowded than ever and thus recouping capital investments harder. It also means that the lower- and mid-price segments are effectively left for retailers and their private label products to dominate.

Retailing of BPC undergoing changes

Industry behemoths are still in search of the right distribution model. Nowhere is this more apparent than in the actions of traditional direct selling companies. Avon’s physical store openings are a tacit acknowledgement that the pure direct selling model is no longer viable in 2024, demanding change in the business model. Online retailing is no magic ingredient either, as e-commerce gains post-COVID-19 decelerate and consumers return to B&M for brand discovery.

Ruthless optimisation set to continue as investor pressure mounts

More beauty players are offloading non-performing brands and shifting the resources to “power brands” (termed by Unilever). Even if the inflationary pressure recedes in most of the world, persistent consumer thriftiness means that non-performing brands are a luxury no industry company can afford having. 2024 was a year full of M&A activities and 2025 shapes to be just as busy as companies are forced to tighten up their operations.

Fast-growing new brands ever on the radar of incumbents

Gobbling up emerging brands will not be the only go-to move. Increasingly, incumbents are intent on getting themselves involved early in the value creation. Be it venture capital arms or early investments/tie-ups with fledgling brands, such efforts are likely to be expanded.

 
Scope
Key findings
Companies at a glance
Both conglomerates and pure beauty players succeed in the market
M&A activities ramp up as the industry realigns itself
Till a slowdown do us part: Big bets on China risk dragging down in 2025 and beyond
Emerging countries rise in importance as more affluent developed nations stagnate
Companies divest from their weak spots and shift priorities
Companies scramble to adjust their portfolios to fill the gaps, exploit opportunities
Reorganisations, management changes and acquisitions continue: 2028 rankings uncertain
The quest for the best physical/digital mix still being explored in the beauty industry
Avon earns Leaping Bunny certification in partnership with Cruelty Free International
Exclusivity, price lining and elevated experience help brands to win in gift shopping
Olive Young: Quarterly sale to train consumers to consistently visit and purchase
Previously underserved curly hair market piques companies’ interest, leads to new launches
Wellness proliferates amid shifting consumer values and priorities
Opportunity in fragrances for wellness positioning
BÉLAIR LAB : Fragrance Bath Oil from pharmaceutical giant for relaxation and sleep enhancement
“Skin-safe”, sensitive skin positioning in South Africa merges fragrances with skin health
Mystic Zingaro: A scent and sound ritual for emotional wellbeing
Consumer demand for efficacy and safety drives companies’ investments in beauty
Dermocosmetics flourishes due to proven efficacy, but expect greater competition
Clinically-validated, medically-aligned skin care surges as consumers look for health, and safety
New product launches aim for innovation in ingredient-led beauty offering
Ingredient-led beauty expands accessibility through drugstores channel
Companies tap into technology across the entire value chain
Procter & Gamble is leveraging technology to enhance shopper interaction
Beauty devices provide an opportunity for development in premium categories
Key findings
Overview of Voice of the Consumer: Beauty Survey

Beauty and Personal Care

This is the aggregation of baby and child-specific products, bath & shower, colour cosmetics, deodorants, depilatories, fragrances, hair care, men's grooming, oral care, skin care and sun care. Black market sales and travel retail are excluded.

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