Where Consumers Shop for Alcoholic Drinks

July 2024

A fall in volumes in 2023 suggests an end to post-pandemic momentum in alcoholic drinks. On-trade recovery has stalled, hampered by the impact of sustained cost of living pressures in addition to existing behavioural change. Distribution patterns also reflect rising demand for value for money. E-commerce growth has decelerated considerably even though online sales remain limited, but at the same time, digital transformation is becoming unmistakably evident across the industry.

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Key findings

The industry’s resilience is called into question

The fall in global alcoholic drinks volumes in 2023 is a considerable downgrade from the previous two years. Post-pandemic momentum has faded, and the industry is grappling with the impact of sustained pressure on household finances. Encouraging signs suggest that the downturn may be short-lived; however, the global backdrop remains highly volatile. Geopolitical tensions, trade fragmentation, and climate change present significant risks to future growth.

Price pressures: affordability vs added value

Consumers are rethinking shopping habits to prioritise affordability. Warehouse clubs, centred on value for money, achieved the fastest offline channel growth over the past five years. Price concerns are aiding discounters too. However, distribution shifts have been subtle, and trading-down through categories has remained limited. The impact of cost of living pressures on alcoholic drinks is unmistakable, yet underlying demand themes still favour premium choices.

New routines spark a need for adaptation in the on-trade

On-trade occasions are particularly vulnerable to consumer efforts to save money. Global on-trade volumes stand 10% below pre-pandemic levels, reflecting both current financial concerns and longer-term shifts in behaviour. Adaptation is vital in view of changing attitudes towards alcohol and socialising, plus the need to overcome the lure of lower retail prices. Opportunities lie in developing an added-value experience or accentuating the community role.

The digital space: e-commerce, engagement, and beyond

Alcoholic drinks e-commerce growth continues to decelerate as the pandemic impact wanes, and the channel accounts for only 3% of industry retail volumes. However, digitalisation of the wider path to purchase continues, accelerated by advances in generative AI. Digital services and experiences – personalised recommendations, immersive storytelling, events, or education – can help brands and retailers to establish lasting connections with consumers.

 

 

Scope
Key findings
Has the industry’s resilience reached its limit?
The category angle: challenges are widespread, but premiumisation gives cause for optimism
India leads 2023 volume rise as other historic growth markets struggle
Online and offline retail performance weakens
China and Australia drive regional e-commerce rises
E-commerce expansion slows in the post-pandemic era
Offline sales are split between modern and traditional retailers
The promise of lower prices prompts consumers to rethink shopping habits
Retailers compete to promote their affordability credentials
The economic climate provides fertile ground for discounters
A customer-centric experience offers a valuable point of difference for specialist retailers
The strength of brand names leaves little space for private label
Price is not the whole story: Retailers branch out with their private label products
China: Online expansion continues in the top e-commerce market
Online category trends mirror those seen offline – wine struggles while RTDs thrive
Despite the slowdown, e-commerce volumes stand markedly above pre-pandemic baseline
Beyond e-commerce: Emerging technology accelerates digitalisation
Navigating TikTok: ByteDance becomes a key contender in e-commerce
Latin America defies global trend with on-trade recovery
Consumers prize the on-trade experience, but the challenges are not subsiding
Tough times for pub chains
Innovating for the on-trade: Differentiation through precise positioning
Raising the (digital) bar: potential and pitfalls for AI in the on-trade
The industry is navigating an environment of uncertainty
Omnichannel strategies will gain ground
Key findings

Alcoholic Drinks

Alcoholic drinks is the aggregation of beer, wine, spirits, cider/perry and RTDs.

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