Due to the steady growth of ready meals from grocery retailers, self-service cafeterias face significant challenges. The convenience and practicality offered by ready meals on supermarket shelves have impacted foodservice in general, especially those that operate on the “food-per-kilo” model.
Pay-per-kilo restaurants and self-service cafeterias are traditionally popular choices for quick and convenient meals during lunchtime in Brazil. However, to stand out in a competitive environment, establishments have been exploring innovative strategies, moving away from the traditional Brazilian combination of rice and beans and focusing on other consumption occasions beyond lunchtime, as footfall during this period is not expected to return to pre-pandemic levels over the early part of the forecast period.
Artificial intelligence is a topic gaining increasing prominence in local consumer foodservice. While it remains a distant dream for many small independent players due to the investments required (especially in 2024 when they are still struggling with pandemic losses), it is expected that over the forecast period, the use of AI will become more widespread as players aim to improve operations and enhance the overall experience.
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Self-Service Cafeterias
Self-service cafeterias are outlets where there is no (or limited) service content. Rather than table service, there are food-serving counters/stalls where customers take the food they require as they walk along, placing it on a tray. In addition, there are often stations where customers order food and wait while it is prepared, particularly for items such as hamburgers or tacos which must be served hot and can be prepared quickly. For some food and drink items, customers collect an empty container, pay at the check-out, and fill the container after check-out. Free second servings are often allowed under this system. For legal purposes (and the consumption patterns of customers), this system is rarely or never used for alcoholic beverages. Self-service cafeterias do not have a cover charge, customers are either charged a flat rate for admission (as in a buffet) or pay at the check-out for each item. Some cafeterias also charge by weight. Self-service cafeterias resemble contract catering self-service cafeterias such as canteens, dining halls and cafeterias located within institutions such as a large office building, school and universities. However, fully captive contract self-service cafeterias are excluded from consumer foodservice. Unlike fast food, self-service cafeterias feature a menu comprising full, regular meals, often with a large choice of first course, main course and desserts. As cafeterias can effectively serve large number of customers with comparatively few employees, they are often found within larger complexes, for example, department stores, shopping malls, travel foodservice (motorways stations, railway stations, airports). Self-service cafeteria examples include: Ciao (Autogrill), Flunch (Agapes Restauration SA), IKEA (Inter Ikea Systems BV)
See All of Our DefinitionsThis report originates from Passport, our Self-Service Cafeterias research and analysis database.
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