Self-service cafeterias is not projected to reach the 2019 pre-pandemic level in outlets, transactions or value sales (constant 2023 prices) by the end of the forecast period. Hybrid work practices are likely here to stay, for jobs where it is possible, although how much remote work is allowed varies hugely among employers.
Self-service cafeterias is set to see further development in the forecast period. Brands popular for lunch options, such as Amica, Sodexo, Antell, Dylan and Ravintola Factory, are perceived to offer good value for money and a variety of meals.
The blurring of the boundaries between consumer foodservice and retailing has been a hot topic in Finland for years. For example, grocery retailers are increasingly offering street-style takeaway options (food and drinks).
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Self-Service Cafeterias
Self-service cafeterias are outlets where there is no (or limited) service content. Rather than table service, there are food-serving counters/stalls where customers take the food they require as they walk along, placing it on a tray. In addition, there are often stations where customers order food and wait while it is prepared, particularly for items such as hamburgers or tacos which must be served hot and can be prepared quickly. For some food and drink items, customers collect an empty container, pay at the check-out, and fill the container after check-out. Free second servings are often allowed under this system. For legal purposes (and the consumption patterns of customers), this system is rarely or never used for alcoholic beverages. Self-service cafeterias do not have a cover charge, customers are either charged a flat rate for admission (as in a buffet) or pay at the check-out for each item. Some cafeterias also charge by weight. Self-service cafeterias resemble contract catering self-service cafeterias such as canteens, dining halls and cafeterias located within institutions such as a large office building, school and universities. However, fully captive contract self-service cafeterias are excluded from consumer foodservice. Unlike fast food, self-service cafeterias feature a menu comprising full, regular meals, often with a large choice of first course, main course and desserts. As cafeterias can effectively serve large number of customers with comparatively few employees, they are often found within larger complexes, for example, department stores, shopping malls, travel foodservice (motorways stations, railway stations, airports). Self-service cafeteria examples include: Ciao (Autogrill), Flunch (Agapes Restauration SA), IKEA (Inter Ikea Systems BV)
See All of Our DefinitionsThis report originates from Passport, our Self-Service Cafeterias research and analysis database.
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