Self-service cafeterias in Ireland are expected to continue to be pressured by the economic challenges experienced in the review period. Nonetheless, as consumer confidence improves and consumers increase their out-of-home spending, the number of transactions and foodservice value (constant 2024 prices) sales are expected to rise, albeit still remaining below 2019 pre-pandemic levels at the end of the forecast period.
To ease and hasten the transaction process, operators of self-service cafeterias are set to continue to develop through mobile ordering apps and self-service kiosks. These features, which became particularly popular during the COVID-19 pandemic, are perceived to offer convenience, reduce waiting times yet allow enough time for the customer to browse menus.
The wide implementation of the hybrid working policy has reduced the footfall in city centres. Therefore, the recovery of self-service cafeterias located in city centres is expected to be hampered in the forecast period.
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Self-Service Cafeterias
Self-service cafeterias are outlets where there is no (or limited) service content. Rather than table service, there are food-serving counters/stalls where customers take the food they require as they walk along, placing it on a tray. In addition, there are often stations where customers order food and wait while it is prepared, particularly for items such as hamburgers or tacos which must be served hot and can be prepared quickly. For some food and drink items, customers collect an empty container, pay at the check-out, and fill the container after check-out. Free second servings are often allowed under this system. For legal purposes (and the consumption patterns of customers), this system is rarely or never used for alcoholic beverages. Self-service cafeterias do not have a cover charge, customers are either charged a flat rate for admission (as in a buffet) or pay at the check-out for each item. Some cafeterias also charge by weight. Self-service cafeterias resemble contract catering self-service cafeterias such as canteens, dining halls and cafeterias located within institutions such as a large office building, school and universities. However, fully captive contract self-service cafeterias are excluded from consumer foodservice. Unlike fast food, self-service cafeterias feature a menu comprising full, regular meals, often with a large choice of first course, main course and desserts. As cafeterias can effectively serve large number of customers with comparatively few employees, they are often found within larger complexes, for example, department stores, shopping malls, travel foodservice (motorways stations, railway stations, airports). Self-service cafeteria examples include: Ciao (Autogrill), Flunch (Agapes Restauration SA), IKEA (Inter Ikea Systems BV)
See all of our definitionsThis report originates from Passport, our Self-Service Cafeterias research and analysis database.
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