Over the forecast period, retail e-commerce in Vietnam is projected to record slower growth, partly because of the more mature state of the channel. With greater maturity, competition will become even more intense, making it harder for new entrants to gain a foothold.
Key players will target millennials and Gen Z consumers through marketing activities as they seek to capture consumers who are entirely comfortable with digital services and developing technology. These consumers are at ease using smartphones, social media, and online platforms for a variety of purposes, including online shopping.
In May 2023, Tiki JSC integrated Chat GPT into its app and website. Consumers can start using Chat GPT right away when they log into Tiki accounts on both the mobile app and website version, without having to pay an additional fee.
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Understand the latest market trends and future growth opportunities for the Retail E-Commerce industry in Vietnam with research from Euromonitor International's team of in-country analysts – experts by industry and geographic specialisation.
Key trends are clearly and succinctly summarised alongside the most current research data available. Understand and assess competitive threats and plan corporate strategy with our qualitative analysis, insight and confident growth projections.
If you're in the Retail E-Commerce industry in Vietnam, our research will help you to make informed, intelligent decisions; to recognise and profit from opportunity, or to offer resilience amidst market uncertainty.
Retail E-Commerce
Online sales of new and used goods to the public from a business for personal or household consumption. This figure includes those purchases made via online marketplaces, assuming it is a business-to-consumer purchase. This figure includes the purchase of mobile apps, games, in-app purchases and downloaded versions of recorded music, film, video games, books, journals and magazines. Note: The streaming versions of these media types, which are not tracked in Retailing, are captured in Streaming Services E-Commerce. Goods purchased via quick-delivery services, such as Amazon Prime, are captured here, whereas the subscription fee for such a service is captured in Other E-Commerce. Retail purchases made via hyperlocal or third-party delivery platforms are also included here, while the delivery fees associated with such services are included in Other E-Commerce. This category excludes the following industries and channels: • Specialist retailers of motor vehicles; motorcycles, vehicle parts and fuel • The rental, hire and leasing of products • Wholesalers, cash and carry outlets • Consumer-to-consumer transactions • Informal retail which is not declared to tax authorities
See All of Our DefinitionsThis report originates from Passport, our Retail E-Commerce research and analysis database.
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