As digitalisation becomes paramount for players and consumers alike, direct selling is expected to continue benefitting from the growth in online traffic. During the pandemic direct selling companies and their agents were forced to adapt and this led to widespread use of social media platforms to communicate with customers with other tools such as WhatsApp also proving beneficial.
Beauty and personal care direct selling is projected to see modest growth in value terms (at constant 2023 prices) over the forecast period. While direct selling is expected to see a small decline over the forecast period, beauty and personal care is expected to go against the grain by reporting growth, and from a higher base than foods and drinks direct selling.
Direct selling is expected to continue evolving along with changes in consumer behaviour and their evolving preferences. In this context, as sustainability becomes increasingly important for consumers, players will need to look at ways of promoting direct selling as a more sustainable way to shop.
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Direct Selling
Direct selling is the marketing of consumer goods directly to consumers, generally in their homes or the homes of others, at their workplace, and other places away from permanent retail locations. Direct selling occurs in two primary ways: On a one-to-one basis (usually by prior arrangement a demonstration is given by a direct seller to a customer) or on a party-plan basis (selling through explanation and demonstration of products to a group of prospective customers by a direct seller usually in the home of a host(ess) who invites other persons for this purpose). Avon stands as a prime example of a direct seller using one-to-one selling, whereas Tupperware is famous for its party-plan method. Direct selling of services - such as insurance, telecoms, other utilities, and financial services - are excluded.
See All of Our DefinitionsThis report originates from Passport, our Direct Selling research and analysis database.
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