Travel and tourism in South Africa has faced persistent challenges due to rising input costs, particularly related to supplying quality water to clients and dealing with frequent power outages. Water supply and water quality challenges have been negatively impacted, especially for domestic tourist arrivals to the KwaZuluNatal province.
Despite the grounding of major airlines in South Africa in 2022 and the subsequent rise in aviation fuel prices, domestic travellers remained undeterred and were willing to bear the cost. This can be attributed to the heightened demand resulting from travel restrictions imposed during the pandemic.
Hotels are implementing innovative strategies to entice customers back by offering more than just accommodation, meals, and beverages. For instance, properties are prioritising inclusivity, catering for a diverse range of individuals from various backgrounds.
Since 2021, online booking channels have been subject to scrutiny following an investigation by the Competition Commission of South Africa. The probe focused on competition and participation within the online economy, specifically targeting prominent online travel competitors.
Maintaining omnichannel availability continues to be crucial in meeting the diverse needs of customers. It is essential for travel operators to adapt to the varying preferences of individuals.
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Travel
Travel encompasses several categories including tourism flows, lodging, travel modes, in-destination spending and booking.
See All of Our DefinitionsThis report originates from Passport, our Travel research and analysis database.
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