As the landscape of society changes, operators of full-service restaurants must evaluate their role in the lives of consumers and why consumers are coming to their venue. With the boom in online deliveries and takeaway during the pandemic, many consumers were introduced to mobile apps for ordering food.
The number of chained full-service restaurants is set to stagnate over the forecast period. While chained limited-service restaurants were able to recover post-pandemic, full-service chains have struggled to continue expanding outlets throughout Australia, with some even reducing their outlet numbers in 2023.
While local consumers are expected to dine out more frequently over the forecast period as the cost of living starts to stabilise, some challenges faced by full-service restaurants will remain. One of the main issues is the lack of staff and one solution which has already started to be rolled out across Australia is an omnichannel service, which in this case, involves having QR codes at tables which consumers can scan to place their order and make the payment without the need for staff to serve the customer.
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Full-Service Restaurants
FSR (full-service restaurants) encompasses all sit-down establishments where the focus is on food rather than on drink. FSR is characterized by table service and a relatively higher quality of food compared to quick-service units. Menus offer multiple selections and may include breakfast, lunch and dinner. Preparation of food products is often complex and involves multiple steps. NOTE: restaurants types catalogued in this segment refer to table-service only (outlets with a proper “full table service:” wait staff attending customers and taking orders at the tables). Outlets with “limited table service” are excluded from FSR. For example: outlets where customers order their food at the counter are excluded (even though the waiter will then bring the food at the table).
See All of Our DefinitionsThis report originates from Passport, our Full-Service Restaurants research and analysis database.
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